Your privacy matters to us. This policy explains exactly what personal data jili39 collects, why we collect it, how we use it, and the rights you have over your information.
Summary: jili39 collects personal data to operate your account, process payments, verify your identity, and comply with Philippine regulations. We do not sell your personal data to third parties. This Privacy Policy is governed by Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering on jili39, you acknowledge that you have read and understood this Privacy Policy.
jili39 ("jili39," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jili39 online casino platform at jili39.app. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.
This Policy applies to all personal data collected through the jili39 website, mobile-optimized platform, customer support channels, and any other service operated by jili39. It applies to all registered players, visitors, and any individual whose personal data is processed by jili39 in connection with the provision of our services.
This Policy should be read alongside the jili39 Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of jili39. By accessing or using jili39, you confirm that you have read, understood, and agreed to the practices described in this Policy.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jili39 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the operation of the jili39 platform.
As Personal Information Controller, jili39 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations.
Where jili39 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, and cloud hosting providers), those third parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with jili39's instructions and applicable law.
jili39 collects the following categories of personal data from players and visitors:
jili39 collects personal data through the following means:
jili39 does not purchase personal data from data brokers or third-party marketing lists. All personal data collected by jili39 is obtained for specific, legitimate purposes directly related to the operation of the jili39 platform and compliance with applicable regulations.
jili39 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your jili39 player account, including authentication and security. |
| Identity Verification | Verifying your identity and age (21+) as required by PAGCOR regulations and our KYC obligations. |
| Payment Processing | Processing deposits, withdrawals, and refunds via GCash, Maya, bank transfer, and debit card. |
| Regulatory Compliance | Complying with anti-money laundering (AML), counter-terrorism financing (CTF), and PAGCOR reporting obligations. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, bonus abuse, and unauthorized account access. |
| Responsible Gaming | Monitoring gaming activity to identify problem gambling indicators and enforcing responsible gaming tools and limits. |
| Customer Support | Responding to your inquiries, resolving disputes, and improving our support services. |
| Platform Improvement | Analyzing usage patterns to improve the jili39 platform, game selection, and user experience. |
| Marketing | Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. |
jili39 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, jili39 processes your personal data on the following legal bases:
jili39 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared only as described below and only to the extent necessary for the stated purpose.
jili39 may share your personal data with the following categories of recipients:
All third-party service providers engaged by jili39 are contractually required to implement appropriate technical and organizational security measures and to process personal data only in accordance with jili 39's instructions and applicable Philippine data privacy law.
jili39 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of account plus 5 years after closure |
| KYC & Identity Documents | Duration of account plus 5 years after closure (AMLC requirement) |
| Financial & Transaction Records | 10 years from the date of transaction (AMLC requirement) |
| Gaming Activity Logs | 5 years from the date of activity |
| Customer Support Records | 3 years from the date of the interaction |
| Marketing Preferences | Until consent is withdrawn or account is closed |
| Technical & Device Logs | 12 months from the date of collection |
Upon expiry of the applicable retention period, jili39 will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
In certain circumstances, jili39 may be required to retain data beyond the standard retention periods — for example, where data is subject to a legal hold in connection with ongoing litigation, regulatory investigation, or law enforcement request. In such cases, data will be retained until the hold is lifted.
jili39 takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While jili39 implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jili39 login credentials and for notifying jili39 immediately if you suspect unauthorized access to your account.
jili39 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies are used on jili39:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the jili39 platform. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.
jili39 does not use cookies to collect sensitive personal data such as financial information or government ID numbers. Cookie data is retained only for as long as necessary for the purpose for which it was collected.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jili39. To exercise any of these rights, contact our Data Protection Officer (DPO) at the details provided in Section 15.
jili39 will respond to all data privacy rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case jili39 will notify you of the extension and the reasons for it. jili39 reserves the right to verify your identity before processing any data privacy rights request.
jili39 is strictly for players aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register on or use jili39.
jili39 implements age verification measures during the registration process and as part of KYC verification to prevent access by minors. If jili39 discovers that personal data has been collected from a person under the age of 21, jili39 will immediately close the associated account, delete the personal data collected, and void any transactions made during the period of ineligibility.
If you are a parent or guardian and believe that your child under the age of 21 has registered on jili39 or provided personal data to jili39, please contact our customer support team immediately. jili39 will take prompt action to investigate and, where confirmed, delete the data and close the account.
jili39 recommends that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. For more information on protecting young people from gambling harm, please visit our Responsible Gaming page.
jili39 primarily stores and processes personal data within the Philippines. However, some of jili39's third-party service providers — including cloud hosting providers, identity verification services, and game platform providers — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, jili39 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include:
You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer at the details provided in Section 15.
jili39 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jili39 will notify registered players via email to the address on file or via an in-platform notification at least seven (7) days before the changes take effect, where practicable.
The effective date at the top of this page indicates when this Privacy Policy was last updated. jili39 recommends that you review this Policy periodically to stay informed of how we protect your personal data. Your continued use of jili39 following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy.
If you do not agree to the updated Privacy Policy, you must stop using jili39 and may request account closure by contacting our customer support team.
jili39 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through any of the following channels:
Every connection to jili39 is secured with bank-grade 256-bit SSL encryption. Your personal data and financial information are protected in transit at all times.
jili39 fully complies with Republic Act No. 10173, the Philippine Data Privacy Act of 2012. Your rights as a data subject are recognized and upheld on our platform.
jili39 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate your account and comply with regulations.
jili39 has appointed a dedicated DPO to oversee data privacy compliance and handle your rights requests promptly and professionally.
Access, correct, or request deletion of your personal data at any time. jili39 respects your right to control how your information is used and stored.
No hidden data sharing, no surprise uses of your information. jili39 is upfront about every category of data we collect and every purpose we use it for.
Now that you know how jili39 protects your data, join thousands of Filipino players who trust jili39 for a secure, fair, and exciting gaming experience.